Patient Experience

Our Patient Experience team works with patients and their families to address concerns or special needs that may arise during their treatment within the hospital setting. Patient Experience Staff works directly with various health care team members, hospital departments, and the hospital administration to solve problems that patients and families may have, to facilitate a positive patient experience during their time in the hospital.

All feedback – compliments, suggestions, and complaints – is handled to identify our strengths and improvement opportunities. We act as a liaison between patients and relevant departments to ensure that all feedback is communicated and positively contributes to the patient experience’s continual enhancement.

At Fakeeh University Hospital, we welcome your feedback, and we need to enhance your experience continuously. We have several ways to get in touch for your convenience.

For instance, you can visit our Patient Experience office to speak to one of our Customer Service Team members or fill up a comment card.

Contact Info

Recent Posts

Intercostal Tube Insertion

In between the ribs, a tube is placed into the pleural space (space between the lung and the chest wall) to drain the air or fluid from that space. Your medical condition will determine the position of insertion..

Read More »


It is the inflammation of the nose and paranasal sinuses. It is either acute rhinosinusitis when inflammation lasts for up to 4 weeks, or chronic when it persists for at least 12 weeks..

Read More »