Fakeeh Care Group
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The primary mission of the Department of Pharmacy at Fakeeh University Hospital is to provide cutting-edge, sustainable, patient-centered, safe, cost-effective pharmaceutical care through excellence in clinical pharmacy, technology innovation, education, research, and operations.

Our core values include excellence, collaborating, acting with integrity and personal accountability, diversity in people and ideas, openness and trust, change and innovation, simplicity, leadership, empathy, and compassion.

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The Department of Pharmacy at Fakeeh University Hospital provides pharmacy services to patients and health care providers at all hospital levels. Our department is fully integrated and standardized across the hospital campus to ensure that all patients receive the highest pharmaceutical care quality. Twenty-four-hour services are provided in both, a centralized and decentralized manner.

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Scope of Service

The Department of Pharmacy continually embraces visionary thinking, thoughtful management, and new technology to be distinguished as a leader in operational and clinical excellence.

Our highly experienced and clinical oriented team at the pharmaceutical services department ensures every medication dose is counted and controlled through a series of autonomous workflow. Our service portfolio includes:

  • Ambulatory pharmacy services (Robotic Pharmacy)
  • Retails cosmetics and OTC medicines outlet
  • Inpatient pharmacy services
  • Sterile and non-sterile compounding services
  • Clinical pharmacy services
  • Drug information center

In compliance with FUH’s vision and mission, the department of pharmacy aims to provide the patients with ‘care beyond the prescription’.

Technology and Innovation

FUH pharmacy leverages the latest pharmacy automation technologies that aim to increase productivity, improve efficiency, enhance regulatory compliance, replace human errors, and improve patient safety. FUH houses one of the few pharmacies in the region that adopts the autonomous pharmacy framework across the medication management continuum.

Our outpatient pharmacy is fully automated and integrated with our Electronic Medical Records and Pharmacy Information System. Our pharmacy robot (Adam) helps our pharmacists be more patient-centric by reducing the waiting time at the pharmacy and gives pharmacists enough time to counsel and answer patients’ queries.

Our inpatient wards and pharmacy are interlinked with pneumatic tubes and equipped with automated dispensing cabinets, remotely controlled and managed by the pharmacy team, to ensure timely access and administration of medicine to the patients.

FUH Pharmacy Department assumes responsibility for the medication content within information systems and many of its clinical and decision support applications. Our department also maintains a robust data analytics infrastructure to ensure that decisions made throughout the year, regarding our strategic vision, are in a sensible and data-driven manner.

Pharmacy Location

The pharmacy is open 24 hours a day, seven days a week, and located in the main hospital lobby on the ground floor.

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